Privacy Policy

1. Information We Collect

Personal Information

When you create an account or set up your profile, we may collect information such as your name, email address, date of birth or age, gender, height, and weight. You may also choose to provide information about your medical history, existing conditions, known allergies, symptoms, selected body area, and health concerns to help us personalise your experience.

Health & Symptom Information

The core functionality of the App involves describing symptoms and receiving AI-assisted guidance. As part of this, we collect your chat messages, conversation and assessment history, symptoms, selected body area, and health concerns.

Media & Inputs

With your permission, the App may access your device's microphone for voice input and your camera or photo library for uploaded photos or images related to your health queries.

Account Authentication

You may sign in using your Google or Apple account. In this case, we receive basic profile information (such as your name and email) from those providers in accordance with your account settings and their privacy policies.

Usage & Device Information

We automatically collect device, usage, crash, and performance data, including device type, operating system, language preference, app interactions, diagnostics, and stability data.

2. How We Use Your Information

• To provide AI-powered health guidance
• To generate symptom assessments
• To generate personalised health plans based on your profile information
• To support follow-up AI chat
• To save chat and assessment history so you can revisit past sessions
• To improve app safety, reliability, and performance
• To provide account authentication and support
• To communicate with you about updates, security notices, or support requests
• To comply with applicable laws and regulations

3. Medical Disclaimer

HealthMate is a wellness and symptom guidance tool powered by artificial intelligence. It is not a substitute for professional medical advice, diagnosis, or treatment. The information provided through the App is for general informational purposes only. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

4. Sharing of Information

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Google Gemini AI processing: HealthMate uses Google Gemini as its third-party AI service provider. With your permission, we may send user-submitted messages, photos, symptoms, selected body area, and basic health profile information to Google Gemini through our secure backend. Google Gemini uses this data to generate AI health responses, symptom assessments, follow-up chat responses, and personalised plans requested through the App.
• Cloud services: We use third-party infrastructure providers for secure data storage and backend services.
• Analytics providers: We use tools to monitor app stability and performance, which may collect anonymised usage data.
• Legal requirements: We may disclose information when required by law or to protect the rights and safety of our users.

We require third-party service providers that process personal data on our behalf to protect that data using privacy and security safeguards appropriate to the nature of the information.

5. Data Storage & Retention

Your data is stored securely on our cloud infrastructure. We retain your personal data and consultation history for as long as your account remains active, or as necessary to fulfil the purposes described in this policy. You may request deletion of your account and all associated data at any time by contacting us.

6. Data Security

We apply industry-standard security measures, including encryption in transit and at rest, to protect your information. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute protection of your data.

7. Permissions

The App may request the following device permissions:

• Microphone — to enable voice input during consultations
• Camera / Photo Library — to allow image attachments in chat sessions

These permissions are optional and only used for the features described. You can manage or revoke them at any time through your device settings.

HealthMate also requests your permission before sending personal or health-related data to Google Gemini for AI-powered health guidance, symptom assessments, follow-up chat, or personalised plan generation.

8. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Your Rights

Depending on your location, you may have the right to:

• Access and review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for data processing where applicable
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at the address below.

10. Third-Party Services

The App may integrate with the following third-party services:

• Google and Apple for account authentication
• Google Gemini for AI-generated health guidance, symptom assessments, chat responses, and personalised plans
• Cloud infrastructure providers for backend, storage, and app services
• Analytics or crash/performance providers, if applicable, to help monitor app reliability and performance

Each third-party service operates under its own privacy policy, which we encourage you to review.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through the App. Your continued use of the App after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

HealthMate – AI Body Guide

Email: team@topaidevelopment.co